Summary

This global franchisor of Quick Service Restaurants had been running on disconnected systems through FranConnect which was going to require additional customization and did not support open databases or the APIs necessary for the franchisor to better integrate with their own infrastructure. Their software required too many manual processes, and wasn't user-friendly.

Results

Making the switch from FranConnect to the Franchise Relationship Management solution (created by ARKE), coupled with the addition of SharePoint and many solution integrations, provided this Global Franchisor with improved efficiency across the entire franchise system, saving $500K+ in operating expenses.

  • Industries: Retail
  • Strategies: CRM, Portals
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