CX Summit 20192019-02-08T18:07:51+00:00

Buckhead Club | March 20, 2019

Learn to make marketing
technology investments pay.

Digital Experiences
to Digital Business

Today, more than ever, organizations like yours are grappling with how to make digital investments drive toward real business goals. We’ll be focusing our CXS19 conversation around just that. You’ll hear how other companies are making the promise of digital transformation pay off with revenue, engagement and growth.

What is

Arke CX Summit is a one-day forum designed to educate and inspire customer experience professionals. The day begins with targeted facilitated workshops complete with practical exercises. It continues with an afternoon of presentations from inspiring speakers and ends with a networking happy hour.

Who should
attend CXS19?

CXS19 is for senior leaders with responsibilities in the areas of marketing, IT, and customer experience. The event is specifically for those leaders that focus on making their digital investments drive business results.

Check out the 2018 highlight video.

When and
where is CXS19?

Join us once again at the Buckhead Club in Atlanta on March 20th, 2019. We promise fabulous views and an informative conference that will help you get the most from your digital investment.


8:00 – 8:45

Registration and
Networking Breakfast

Welcome! Grab a bite to eat in the company of great people across industries before morning workshops kickoff.

9:00 – 11:45

Morning High
Impact Workshops

Facilitated round-table workshops allow you to work through practical exercises to create improved experiences.

12:00 – 4:30

Lunch & Afternoon
Speaker Sessions

The afternoon is comprised of informative sessions presented by dynamic, market-relevant speakers.

4:30 – 5:30

Happy Hour

After an informative day of workshops and sessions we invite you to join us for a networking happy hour.


Save Your Seat 


Vic Pynn
Vic PynnAuthor, Speaker and C-level Leader
Anything Is Possible

Vic Pynn is an author, speaker and thought leader who helps Fortune 100 companies elevate their organizations through operational excellence, people development and transformational leadership.

Vic’s expertise features a multi-faceted, integrated understanding of operations, sales, finance, and human resources, giving him a unique, holistic perspective to help companies navigate the complexities of organizational growth and change.

Vic freely shares his personal stories, anecdotes and insights gleaned over a three-decades-long career; topics include future business trends, the impact of technology and innovation, and the evolution of commerce and consumers. He has authored numerous blogs and articles outlining the critical importance of nurturing talent, inspiring workplace excellence, strengthening business relationships, and leading with heart.

Drawing on his warm, infectious enthusiasm and authentic passion for people, Vic’s goal is to create an environment that motivates individuals and teams to reach their maximum potential. A certified StrengthsFinder coach, Vic helps individuals and teams identify, develop and apply their talents and passions to become the best they can be – every moment of every day.

Vic has held various executive-level positions in the travel industry with some of the world’s most prominent companies, including American Express, TRX and Amadeus. In 2010, Vic was named one of Business Travel News’ “Top 25 Most Influential Executives” in the travel industry. He is a graduate of Seneca College of Applied Arts & Technology in Toronto, Ontario and is a Certified General Accountant.

Justin Reilly
Justin ReillyFormer Head of Customer Experience Innovation

Justin Reilly is an entrepreneur, innovator, strategist and thought leader, passionate about the intersection of Product, Technology, and Design. At Verizon Fios, he was responsible for digital product strategy and innovation, 5-year customer-centric growth, and CX practice maturity for the Fios business.

He has a proven track record of building for the next generation of consumers and is squarely focused on a world of AI First Distributed Experiences.

A frequent speaker on Customer Centricity, Product Innovation and Digital Strategy, Justin’s eclectic background has afforded him the privilege to work with Fortune 500 brands across the world in a number of capacities.

Prior to Verizon, he was a Director of Strategy and Experience at Macquarium, lead the Strategy and Innovation team at Arke Systems and was a partner at Grey Seven Labs, a digital products group focused on cross-platform insights and intelligence for the enterprise. He co-founded, a comprehensive social marketplace and has a significant background in international lead generation, customer experience, performance marketing, and digital products.

Outside of the office, Justin is an award-winning Spoken Word artist, a graduate from Wharton Business School and Penn Basketball alum. He possesses an unhealthy obsession with big data and a general disdain for low hanging doorways and small spaces.

Margaret Wise
Margaret WiseChief Revenue Officer (Moderator)

Margaret Wise is the Chief Revenue Officer at Arke, where she manages the company’s key relationships, marketing and events to facilitate its continued growth.

She’s also a Sitecore Strategy MVP. She manages all of Arke’s strategic partnerships with consultants, agency partners, analysts and vendors, as well as all of the company’s strategic marketing, including collaborative events and marketing with partners.

Margaret joined Arke as senior director of strategic alliances in 2014 from Edgewater Fullscope (formerly Zero2Ten), a Microsoft Dynamics 365 Partner.

She is a member of the Technology Association of Georgia, the leadership council of Junior Achievement of Georgia, and the Dynamics CRM User Group (CRMUG) — roles in which she enjoys sharing her knowledge and leadership. She’s also a noted conference speaker on topics including customer experience and women in tech.

Margaret holds an MBA with a concentration in finance from Brenau University. An avid reader and runner, her passion is spending time with her husband and their two children.

Rachel Berhle
Rachel BerhleDirector of Digital Marketing
Emerson Human Capital Consulting

Rachel Behrle is currently the Director of Digital Marketing for Emerson Human Capital Consulting. In this role, Rachel leads the company’s digital marketing strategy, which focuses on building pipeline through various marketing functions. Prior to joining Emerson Human Capital Consulting, Rachel was Managing Director of Marketing for TwentyEighty Strategy Execution, where she was responsible for setting the company’s global marketing strategy and executing against it to meet company goals.

Rachel has over 15 years of experience in business to business marketing. During her career, Rachel has led multiple rebrand efforts, multiple website redesigns, the launch of global demand generation programs, the launch of digital marketing and account based marketing initiatives, and the marketing of multiple new products and services as they were released to the market.

Rachel has a Bachelor’s Degree in Communications from the State University of New York at Albany. She has earned multiple credentials including the PMP® credential from The Project Management Institute, the Stanford Certified Project Management (SCPM) credential from Stanford University’s Center for Professional Development, the Strategic Execution Professional (SEP) designation from Duke Corporate Education and a Master’s Certificate in Project Management from The George Washington University.

Rachel resides outside of Annapolis, MD with her husband, Mark. She is a passionate, 162-game watching Mets fan, and loves spending time with her step-kids and grandson. In addition to her baseball obsession, Rachel is an avid reader (sometimes multiple books per week), is in love with all things Harry Potter and loves a great glass of wine with a yummy meal!

What the 2018 attendees said

After every session, I was wowed. Everything the speakers spoke on was a challenge that we’re facing today.

Rey Searles, VP of Marketing, Life Extension

I think what’s interesting about what Arke has done here is pulling in top speakers that have a common thread in a message about everything going on in marketing and business development with different perspectives.

Mo Bunnell, CEO & Founder, Bunnell Idea Group

Our Sponsors

Want to sponsor Arke’s CXS19? Email us and we’ll send you our Sponsorship Prospectus