Customer Experience Summit 2018-03-13T20:28:40+00:00

Arke CX Summit

April, 18 2018

Customer Experience Summit


Arke CX Summit

Calling all senior leaders with responsibilities in the areas of marketing, IT, and customer experience. Join us for the Arke CX Summit.

See the 2017 Recap


Arke CX Summit is a one-day forum designed to educate and inspire customer experience professionals. The day begins with targeted facilitated workshops complete with practical exercises. It continues with an afternoon of presentations from informative speakers and ends with a networking happy hour.

When and Where

Join us once again at the Buckhead Club in Atlanta on April 18. We promise fabulous views and an informative conference.

Register Today!

Save Your Seat


Registration & Networking Breakfast

8:00 am – 8:45 am

Welcome! Grab a bite to eat in the company of great people across industries before morning workshops kickoff

Morning High Impact Workshops

9:00 am – 11:45 am

Facilitated round-table workshops allow you to work through practical exercises to create improved experiences

Lunch & Afternoon Speaker Sessions

12:00 pm – 4:30 pm

The afternoon is comprised of informative sessions presented by dynamic, market relevant speakers

Networking Happy Hour

4:30 pm – 5:30 pm

After an informative day of workshops and sessions we invite you to join us for a networking happy hour


Jamie Miller
Jamie MillerDigital Marketing Manager, Operations
D.R. Horton
Matt Guffey
Matt GuffeyVice President, Global Industry Segments
Michael Lage
Michael LageSr. Manager, Digital Experience
Chick-fil-A, Inc.
Jamie Miller is digital marketing operations manager at D.R. Horton, America’s largest new home builder. Jamie manages all of the company’s digital marketing technology, operations, and infrastructure.

An experienced manager, he has worked in a variety of digital marketing and information technology roles within the homebuilding industry. He is a graduate of the University of Phoenix with a bachelor’s of science in information technology and an MBA in technology management.

Jamie is a member of the Lambda Sigma Chapter of the Delta Mu Delta Honor Society and the Fort Worth (Texas) Chapter of the Project Management Institute.

As vice president of global industry segments at UPS, Matt leads a team that facilitates growth across the global market through industry segmentation strategies. He is responsible for understanding the unique needs of customers globally and aligning configurable solutions that enable customers to grow their business.

Matt has spent the last 18 years with UPS working in marketing, sales, and operations. He led a team managing the company’s international portfolio of services and solutions to enhance the customer value proposition. Matt has managed a team of sales resources in multiple states, implementing strategies that enabled export growth for UPS customers. His focus has been on managing customer behaviors that directly impact revenue and profit within targeted industries. His integrated experience between sales, marketing, and operations provides customers the opportunity to think globally.

Michael is the senior manager of digital experience at Chick-fil-A in Atlanta. Michael is responsible for leading the creation of Chick-fil-A One, a mobile experience designed to create a more convenient and personalized experience for customers. Before Chick-fil-A, Michael worked as a creative strategist at Facebook in Menlo Park, California, partnering with Fortune 100 brands to leverage social technology to engage consumers. Before that, Michael spent the summer with Google in San Francisco, working in online sales.

Michael earned his MBA from Harvard Business School in May 2011. While there, he served as leadership and values chair and co-founded The HBS Apprentice, an annual program teaching entrepreneurship principles to Cambridge youth. Michael grew up in Roswell, Georgia. He is a graduate of the University of Georgia, where he earned degrees in marketing and finance. He serves on the Board of the Lighthouse Family Retreat, an organization devoted to serving families living through childhood cancer. Michael lives in Atlanta with his wife, Monica, and their two daughters, Hannah and Ellie. They are members of City Church Eastside.

Mo Bunnell
Mo Bunnell President
Bunnell Idea Group, Inc.
Ryan Kramer
Ryan KramerGlobal Brand and Web Marketing
Secureworks, A Dell Technologies Company
Sabrina Sexton
Sabrina Sexton Director, Digital Marketing
Stanley Black & Decker, Inc.

Mo Bunnell is the founder and president of Bunnell Idea Group (BIG). Mo is a leading business development strategist who developed the GrowBIG business development system. The GrowBIG methodology helps companies implement and maintain a consistent business development system that accelerates client acquisition and strengthens client retention. It integrates scalable, high-performance business development rituals into a professional’s daily work life to create perpetual demand and sustainable revenue growth for their products and services.

Mo is an authority on business development strategy, integration and effectiveness. He honed his knowledge of business development strategy during his 13-year tenure with Hewitt Associates. As a licensed actuary, Mo started as a health care consultant with Hewitt. He quickly learned his passion was in building relationships and helping clients solve their problems. After a few years on the consulting side, he shifted his focus towards business development. He was soon named the global account executive for two of the four largest Hewitt clients. He and his teams generated new business in the hundreds of millions of dollars in contract value through selling large, complex outsourcing projects and highly customized consulting arrangements.

Ryan Kramer is responsible for Secureworks’ visual brand identity, public-facing websites, SEO, and marketing technology. He joined Secureworks in 2015, leading the overhaul and global expansion of websites as part of the company’s IPO launch. In 2016, Ryan was part of the internal team awarded the TAG Marketing Innovator of the Year for major advances in demand, web, and content marketing implementation and strategy.

Before Secureworks, he was the senior manager of global digital marketing at Verifone Systems. He was responsible for the company’s 30 international websites, email marketing, brand creative, and SEO.

An avid mountain biker, you’ll often find him volunteering to build trails and hosting programs for kids in North Atlanta. Ryan earned an MBA from the J. Mack Robinson College of Business at Georgia State University, and a Bachelor in Business Administration from Saint Leo University.

Sabrina Sexton is a digital marketer with more than 20 years of experience leading teams in agency and client-side environments. She currently leads global digital marketing and customer experience for a $1.5 billion division of Stanley Black & Decker, a Fortune 500 company. Before joining Stanley Black & Decker, she spent the first half of her career in the agency and consulting world before moving client-side to lead teams at SunTrust, NCR, and the American Cancer Society.

Sabrina co-founded the Atlanta chapter of Stanley Black & Decker’s Women’s Network and was selected to participate in the inaugural class of the Atlanta Women’s Foundation’s inaugural Inspire Atlanta leadership development initiative. She has a Bachelor of Arts in English from the University of Georgia and lives in Atlanta with her husband and son. Her other passions are photography and traveling.

Bryan Hardman
Bryan HardmanDirector, Marketing Technology
Herschend Family Entertainment

Herschend Family Entertainment owns and operates theme parks and attractions around the United States. In his role, Bryan oversees all development, support and enhancements for their web and eCommerce platforms.  He is also responsible for vendor relationships supporting analytics, social media and mobile.  He has over 25 years of experience in the attractions industry with a focus on digital since 2007.

What 2017 Attendees Said

After every session, I was wowed. Everything the speakers spoke on was a challenge that we’re facing today.

Rey Searles, VP of Marketing, Life Extension

I think what’s interesting about what Arke has done here is pulling in top speakers that have a common thread in a message about everything going on in marketing and business development with different perspectives.

Mo Bunnell, CEO & Founder, Bunnell Idea Group

It’s an awesome event and the speakers really brought some great insights. I think Mo [Bunnell], who spoke about connecting with people, and Ashish [Bisaria], who delivered ideas about transformation and telling that story, brought good information that was exciting to hear.

Micah Leibowitz, VP of Marketing, Strategy Execution
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