In Short

Arke is actively searching for a highly skilled Senior Front-end Developer in Brazil. You'll lead front-end development initiatives within a collaborative team environment, working directly with our Brazil Country Head and fellow developers. Your expertise will guide the creation of intuitive, appealing, and performant web applications for our clients. Ideal candidates will have a passion for innovation, staying ahead of emerging technologies, and mentoring team members.

Code samples are required.

 

What You’ll Be Doing

• Collaborate with clients and lead team members through the design and implementation of high-quality solutions based on technical and business requirements.
• Drive the adoption of modern development standards, tools, and frameworks to ensure the highest quality output.
• Produce detailed documentation, test plans, and maintain well-documented, clean, and efficient code.
• Actively mentor junior and mid-level team members, promoting best practices and professional growth.
• Foster trusted partnerships with coworkers and clients
• Develop interactive prototypes to explore innovative UI solutions.
• Develop tested and documented TypeScript, HTML, and CSS.
• Build responsive and cross-browser compatible applications optimized for desktop and mobile.
• Adhere strictly to branding guidelines and UX standards.
• Serve as a trusted advisor, maintaining productive relationships with stakeholders, peers, and management.

What We’d Love to See

• 5+ years of professional front-end development experience
• Deep proficiency with HTML, CSS, and TypeScript.
• Extensive experience with React, including complex state management and architecture.
• Proficient with Git workflows and branch strategies.
• Strong capabilities in browser testing, debugging, and performance optimization.
• In-depth understanding of the entire web development process (design, development, and deployment)
• Advanced understanding of UI/UX principles, design patterns, and responsive design.
• Solid knowledge of SEO best practices.
• Intermediate spoken English, fluent in written English.

Soft Skills

• Strong leadership and mentoring abilities
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Have excellent analytical and multitasking skills
• Be reliable and dependable, consistently meeting deadlines and commitments

Nice to have

• Professional experience with Next.js
• Experience with additional front-end frameworks.
• Experience with various with content management systems (CMS).
• Bachelor’s Degree or equivalent experience in Computer Science, Information Systems, Business Administration or related fields.

Who We Are

Arke is a full-service experience design and technology consultancy that believes in providing more – much more. We change the way brands approach digital transformation and create defining moments to better connect brands with their customers. Arke’s core values are the soul of who we are and shape everything we do. We are authentically unique, operate with high standards, and love what we do.

In Short

Arke is actively searching for a highly skilled Financial Data Project Administrator with a strong background in finance, data analytics, and project management to join our dynamic team. This individual will play a critical role in ensuring efficient resource allocation, identifying and resolving resource bottlenecks, and driving optimal utilization of resources across projects. The ideal candidate will bring expertise in analytics and financial management to support decision-making and enhance operational efficiency.

What You’ll Be Doing

1. Financial Management, Data Analytics and Reporting (50%):

• Monitor and maintain project budgets, forecasts, and financial reports.
• Create and maintain dashboards and reports to monitor resource utilization and project metrics.
• Analyze data to provide actionable insights and support strategic decision-making.
• Prepare financial and resource efficiency reports for leadership review.

2. Resource Management (25%):

• Oversee the allocation and utilization of resources across multiple projects.
• Monitor resource availability and proactively address gaps or surpluses.
• Develop and maintain resource forecasting models to anticipate project needs.
• Facilitate fulfillment of project staffing requests, prioritizing resource requests, working with project managers, engagement owners, team leads, and other stakeholders as appropriate to ensure resource requirements are fulfilled with the appropriate individuals within the necessary timeframe; this may include support for third party sourcing as required, and providing analysis and trend information to assist in the recruiting process.
• Champion the resource management function and workflows within Professional Services.
• Flag resource allocation conflicts needing resolution, escalating as required.
• Support and drive resource staffing and status meetings for supported departments; preparing and distributing materials as needed and capturing all follow up actions and notes.
• Analyze data from various reports on resource demand vs. availability, staff over allocations, skill gaps, billability metrics, and more.

3. Project Management (15%)

• Support project teams with financial insights to align business objectives and project execution.
• Assist in project planning, scheduling, and tracking to ensure adherence to budgets and timelines.
• Identify and mitigate project risks related to financials and resources.
• Collaborate with project managers to develop cost-effective solutions for project challenges.

4. Process Improvement (5%):

• Continuously review and improve resource management processes and tools.
• Implement best practices to enhance efficiency and scalability.
• Create guides and training materials and provide training for team members to enhance understanding of project management tools and procedures.

 

5. Administrative Support (5%):

• Provide general administrative support to project managers and teams.
• Assist in scheduling meetings, conference calls, and project-related events.
• Ensure timesheets are accurately entered, submitted on time, and approved by the appropriate authority.
• Assist in onboarding new team members by coordinating training schedules.

What We’d Love to See

• Bachelor’s degree in Business Administration, Finance, Project Management, or a related field.
• 3+ years of experience in resource management, project coordination, or a similar role.
• Strong proficiency in financial analysis, data visualization tools (e.g., Miro, Excel).
• Excellent analytical skills with the ability to interpret complex data sets.
• Exceptional organizational and multitasking skills, with a detail-oriented mindset.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Familiarity with financial modeling and budgeting tools.

Who We Are

Arke is a full-service experience design and technology consultancy that believes in providing more – much more. We change the way brands approach digital transformation and create defining moments to better connect brands with their customers. Arke’s core values are the soul of who we are and shape everything we do. We are authentically unique, operate with high standards, and love what we do.

In Short

Arke is on the hunt for a tech-savvy trailblazer who possesses a profound understanding of technical architectures and excels at articulating complex concepts with stellar communication skills. Our ideal candidate bridges the gap between intricate technical requirements and clear, persuasive dialogue, ensuring alignment and understanding across all stakeholders. As a consultancy, we require someone who can transition between requirements, begin new challenges, and work with several developer teams for a client is necessary. A proven history of leading clients through designing and implementing enterprise architecture to meet their needs is a must.

Key Responsibilities

• Collaborate with clients to make strategic decisions impacting their business solutions.
• Create future state architectures for clients at an enterprise scale.
• Ensure the integrity of technical designs and features within the enterprise architecture.
• Lead the development team; prior experience as a developer is required.
• Provide accurate estimates for project scopes and development timelines.
• Facilitate backlog management, including creation, maintenance, and planning.
• Conduct client discussions on best practices for enterprise web/software applications.
• Offer in-depth knowledge of platforms, design patterns, and enterprise solution practices.
• Mentor junior team members to foster skill growth and ensure project success.
• Maintain productive relationships with all stakeholders, ensuring smooth project progression.

Qualifications

• Proven experience as an Enterprise Architect.
• Breadth and depth of experience as an architect.
• Growth mindset (receptive to feedback and focused on continuous improvement).
• Exceptional communication skills and the ability to instill client confidence in delivery capabilities.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
• Strong leadership skills.
• Excellent analytical and technical skills.
• Excellent written and verbal communication skills.
• Excellent planning and organizational skills.
• Ability to work with developers in an outsourced and in-house environment.
• Minimum of 7 years of enterprise-scale design and implementation experience in software development, with deep knowledge in at least two of the following technical disciplines: cloud computing, cloud-native, application development, and middleware.
• Proven Azure or AWS expertise; proficiency in both is highly advantageous.
• Familiarity with enterprise patterns and principles (e.g., Microservices, EDA, DDD, N-Tiers).
• Competency in enterprise architecture, middleware, and data flow diagramming.
• Ability to audit and document existing architectures and ecosystems, identifying gaps, pain points, and opportunities for improvement.Experience and understanding of modern API design patterns
• and principles.
• Able to define API specifications (preferably using Swagger).
• Proficiency with enterprise tools such as SQL, Service Bus/Message Queue, Caching, ESB, and ETL.
• Understanding of object-oriented principles (e.g., interfaces, composition, polymorphism).
• Preferred background in consulting or client-facing roles.
• Preferred experience contributing to open-source projects or public repositories (e.g., GitHub, GitLab).
• Experience in an Enterprise Architect role at a digital or creative agency.

Who We Are

Arke is a full-service experience design and technology consultancy that believes in providing more – much more. We change the way brands approach digital transformation and create defining moments to better connect brands with their customers. Arke’s core values are the soul of who we are and shape everything we do. We are authentically unique, operate with high standards, and love what we do.

Why Arke?

In addition to a rich benefits package and 401(k) plan with company matching, Arke offers flexible and self-managed PTO, as well as hybrid and remote working options to help balance work-life integration. Not to mention, events to come together for both fun and volunteerism. Central to Arke's culture are mentorship and knowledge sharing, learning opportunities, opportunities to work on cutting-edge technology solutions, and a dynamic, supportive work environment that nurtures professional growth and development.

Overview

Arke is searching for a Senior Enterprise Project Manager to join our successful and growing team. At Arke, we don’t just complete projects. We believe in providing more—much more. More insights. More guidance. More collaboration. And more of the revolutionary results that propels our clients' success. Our Senior Enterprise Project Managers know how to balance multiple projects without missing a beat. They have the unique ability to connect with every member of our team as well as the client project leaders and stakeholders. Senior Enterprise Project Managers at Arke are organized, strategic, driven, consultative, adaptable and have a winning attitude.

Responsibilities

• Grasp Arke’s technology, customer applications, internal processes and procedures, and standards of performance
• Lead several projects in a strong matrix environment executing Software Development Lifecycle methodologies.
• Use project management methodology to drive progress
• Ensures everyone has mission clarity, envisions an end-to-end delivery plan, and strategically executes and delivers projects within constraints
• Lead projects to completion, with absolute attention to scope, quality, budget, schedule and risks
• Effectively identify and mitigate risks
• Developing and monitoring project plans, communication plans, risk management plans, and project artifacts from project initiation to post implementation/closure.
• Ensures project deliverables are complete on time, on budget, within scope, and in accordance with organization's standards
• Responsible daily for the development, execution, and maintenance of project plans and project communications, facilitating effective communications between all parties involved in the project, including meetings, correspondence/recaps, status reports and other project artifacts per organization's standards.
• Follow and enforce the established Arke project management processes
• Communicate with internal and external project stakeholders clearly and proactively
• Coordinate with internal and external resources to ensure project tasks are completed per schedule
• Coach, support, motivate, inspire and hold accountable individual team members
• Identify improvements and introduce additional project management processes and controls
• Contribute to business development activities
• Other functions as required in the performance of Arke’s daily business requirements

Skills & Requirements

• Bachelor’s Degree or equivalent experience in Computer Science, Information Systems, Business Administration or related field.
• Extensive experience managing large, complex projects.
• Proven leadership in working with senior management to deliver successful programs.
• Strong presentation, escalation, and solution-providing skills for senior leadership.
• Five or more years’ experience in a Senior Project Manager role (ideally at a digital agency, creative agency or studio) required
• Skilled in managing resources within a matrixed environment.
• Proficient in change management, enterprise communication, and training.
• Technical background preferred
• Direct experience in managing the development of websites or full website redesigns in an agile environment required
• Experience in planning and managing strategy, design, production, and development of websites and other marketing materials for digital projects in a fast-paced environment
• Understanding of software development methodologies including waterfall and agile
• Understanding of information architecture, user experience, and web design principles
• Understanding of digital process and digital deliverables (e.g., website, apps, e-mails)
• Knowledge of digital technologies, front-end development, SEO, localization, testing/optimization
• Understanding of business principles and operations
• Ability to operate at leadership level or work in the details as needed
• Experience in fostering cross-functional working relationships in medium to large organizations
• Skills in Microsoft Office tools and related project/program management applications to drive best practices
• Experience managing budgets, schedules, resources and vendors
• Experience using web-based content management tools

Who We Are

Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversations and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Why Arke?

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We provide a 401(k) with up to 4% company match, self-managed personal time off, and opportunities for training and mentoring. Beyond benefits, our greatest strength is our people, who make Arke a great place to work and grow.

Overview

The Client Partner at Arke is a critical role in ensuring a trusted and long-term partnership with our clients. This role oversees all client deliverables, account growth, setting the overall strategic direction and vision, and developing provocative ideas that inspire the team and client. In this capacity, the Client Partner plays a highly active role, working alongside our clients and project teams to ensure expectations and business needs are successfully being met. Ideal candidates have a strong digital background, familiarity with technology, and a consultative approach for problem solving.

Responsibilities

• Provide short- and long-term strategic counsel and overall fiscal responsibility for the account as the primary client contact
• Serve as the liaison between the client and agency to ensure expectations are properly managed on both sides
• Manage multiple client contacts, internal resources, and workstreams
• Fully immerse yourself in understanding the client’s business and industry
• Establish a trusted, positive relationship with the primary client contacts
• Assist with proposal responses and presentation development for new business opportunities
• Prepare and maintain documentation and account information – e.g., statements of work, master services agreements, and contact information for invoicing, etc.
• Take initiative in creating new ideas, processes and techniques that add value to the account
• Assist in developing and managing budgets to meet desired profitability margins and success criteria for each initiative
• Partner with cross-functional teams (e.g., UX, design, development, strategy) to ensure delivery aligns with client goals and technological best practices
• Proactively identify opportunities for client growth and evolve strategic roadmaps in collaboration with internal teams
• Lead quarterly and annual planning sessions with clients to set and track against business objectives

Skills & Requirements

• 5 years of experience in account services
• Experience working in an agency environment
• Excellent writing, listening and verbal skills
• Proven ability to manage and grow profitable accounts
• Demonstrated leadership skills and ability to drive consensus
• Understanding of digital engagements across web, mobile, and social platforms
• Ability to work under tight deadlines
• Comfortable navigating enterprise client environments with complex stakeholder groups
• Skilled in balancing foundational work with strategic innovation within digital transformation engagements
• Working knowledge of CMS platforms, marketing tech stacks, analytics, and the digital lifecycle
• Natural collaborator with a solutions-oriented mindset and strong business acumen

Who We Are

Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversations and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Why Arke?

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We provide a 401(k) with up to 4% company match, self-managed personal time off, and opportunities for training and mentoring. Beyond benefits, our greatest strength is our people, who make Arke a great place to work and grow.

Overview
The Digital Creative Director is responsible for the conception, design and execution of all creative deliverables for client engagements.

Bringing hands-on experience across a range of mediums, the Creative Director determines the overall style and tone for beautifully crafted ideas across web, mobile, social and digital marketing initiatives.

The Creative Director works collaboratively and iteratively with the design, UX, development, and engagement teams to ensure schedules, budgets and client goals are successfully being addressed.

Primary Responsibilities

• Maintain a high-level of proficiency in creative expertise / capabilities
• Translate understanding of requirements into innovative and implementable concepts
• Deliver high-standard design solutions on time and within defined budgets
• Work on client engagements independently or as part of a larger design team
• Participate in/lead internal and client presentations throughout the design process, distilling client and team feedback into actionable revisions that result in client approval
• Develop large-scale design systems for use as templates or design language
• Facilitate collaboration between design, user experience, copywriting / content and technology
• Assist the creative/UX teams in developing standards for quality and innovation
• Serve as a mentor to designers

Skills

• 4+ years of professional design experience delivering innovative digital solutions
• Proficient in using the latest design tools (Sketch, XD, InVision, Figma, Photoshop, etc.)
• Knowledgeable of designing components and templates for CMS and commerce platforms
• Strong conceptual thinking capabilities
• Experience working and collaborating on cross-functional teams
• Demonstrated ability to translate business and user requirements into creative solutions
• Demonstrated experience delivering projects on time and within given budgets
• Ability to work with diverse client requirements
• Bachelors Degree or equivalent industry experience required

About Arke

Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversations and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We also have a 401k with up to 4% company match, unlimited personal time off, and opportunities for training and mentoring.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

The FRM Project Manager works inside our FRM Solutions division, which is a Dynamics CRM product that helps franchisors manage the relationship between the franchisor and franchisee – everything from marketing/sales to onboarding and operations. The product heavily manages the legal and compliance processes at the franchisor.

In Short
As an FRM Project Manager, you will be responsible for documenting client business requirements and managing projects across a handful of implementations, including managing developers, budget, schedule, and status reports. You’ll need a working understanding of the product features and its implementation, strong project management skills such as Agile, and how to document business requirements in written and diagram formats. The key focus of this role is to help our largest enterprise clients further implement and integrate our product into multi-brand enterprises often growing through brand acquisition. You will collaborate closely with our product, support, and implementation teams, and with our clients directly, to create and document client business requirements, build project plans, and manage day-to-day implementation projects. You will work with tools such as Dynamics CRM and Azure DevOps.

What You’ll Be Doing
You will work in a highly motivated environment with team members across product, support, implementation, and client services teams that support clients across many franchise industries – mostly in restaurants and service-based franchises. You will work closely with sales, legal, and operations leads on the client side.

• Manage the implementation of Dynamics CRM solutions leveraging our FRM platform to support the sales and operations aspects of our client’s franchise businesses.
• Work within the dedicated FRM team to align deliverables to project objectives.
• Be a trusted advisor to our client teams, understanding their challenges and providing solutions to their needs and drives operational excellence in their organizations.
• Ability to work closely with our product, support, implementation, and client services teams to combine CRM experience into franchise- and product-centric solutions
• Support clients’ users in day-to-day use of the software.
• Other duties as assigned.

 

What We’d Love to See:

• Exhibit confidence and not be afraid to ask questions to bring clarity, share ideas, and challenge the norm.
• Actively listen to ensure you are seeking to understand before you are understood.
• Exhibit exemplary client service skills, to all people, regardless of level inside or outside the company.
• Written and verbale communication skills should be professional, concise, and effective.
• “Own” your work – take initiative, be proactive, anticipate and complete projects in a comprehensive manner while still remembering the details.
• Don’t just be the student, be the teacher. Exhibit a willingness to learn, willingness to problem solve, and willingness to step in to help others.
• Creativity, capacity, and a conviction to innovate and deliver best-in-class solutions.
• The energy and passion to evangelize our service internally and externally.
• Experience: 5+ years of experience working with Dynamics CRM.

 

Why FRM Solutions?
Our name defines us: “FRM” is an acronym for Franchise Relationship Management, which is precisely what we empower. FRM Solutions is a division of award-winning Arke, an enterprise level, full-service experience design and technology consultancy. Our core values are the soul of who we are and shape everything we do. We are authentically unique, operate with high standards, and love what we do for franchisors.

In addition to a rich benefits package and a 401k plan with company matching, FRM Solutions offers flexible and unlimited PTO, as well as hybrid and remote working options. Not to mention, events to come together for both fun and volunteerism, learning opportunities, and a collaborative team culture.

Arke is searching for a Quality Assurance (QA) Engineer to join our successful and growing team. The key focus of the QA Engineer is to develop a quality of process focused across multiple projects. The QA Engineer will collaborate closely and work in a cross-functional team to deliver digital transformation by using nonconventional thinking to get into the mindset of how product owners and end users view the product.

What You’ll Be Doing

The QA Engineer is responsible for Quality Assurance Testing, User Acceptance Testing, scheduling, coordinating and management of releases across different product categories. These releases can include product feature updates, bug fixes, new feature enhancements, and all other aspects introduced to the product line. This role is also responsible for quality review of various applications and includes creating test plans and strategy, test cases in partnership with developers, business analysts and project managers which are used to shape and verify code and check conformance to business and system requirements. The role relies upon manual testing tools and test automation as a new process within Arke.

What We’d Love to See

• 3+ years quality assurance/manual testing experience on public facing web applications (desktop, tablet and mobile)
• 3+ years of web project experience
• 2+ years of automated testing experience (Cypress or Selenium)
• 2+ years of API testing experience (Swagger, Postman, or automated)
• Previous release management experience
• Ability to work within an Agile or Waterfall environment, including writing or assisting with story creation and acceptance criteria
• Able to exercise independent judgment and act on it
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Bachelor’s degree from an accredited college/university, with a preferred concentration in
• Business, Management Information Systems, or Accounting
• Experience using Office 365, including Outlook, Teams, Word, Excel, PowerPoint, and Visio (or other diagramming tool like Miro)
• Experience managing project requirements/test results within Agile tools (i.e., Jira or Azure DevOps)
  - Preferred experience using test tools, including BrowserStack or LambdaTest
  - Ability to maintain positive and productive working relationships with stakeholders, peers, and leadership

 

It Would be Nice to Have

• Preferred experience with testing on Customer Relationship Management (CRM) and Content Management Systems (CMS) systems both from the user side and admin side
• ADA & WCAG Compliance testing experience
• Proven experience writing automated test scripts for functional and integration testing
• Knowledge of JavaScript, CSS, HTML, Front-end Frameworks (i.e., Next JS and React)

Who We Are
Arke is a full-service experience design and technology consultancy that believes in providing more – much more. We change the way brands approach digital transformation and create defining moments to better connect brands with their customers. Arke’s core values are the soul of who we are and shape everything we do. We are authentically unique, operate with high standards, and love what we do.

Why Arke?
In addition to a rich benefits package and 401(k) plan with company matching, Arke offers flexible and unlimited PTO, as well as hybrid and remote working options. We value planning events to come together for both fun and volunteerism, learning opportunities, and a collaborative team environment.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Arke is searching for a Digital Project Manager to join our successful and growing team. At Arke, we align your skills and goals with the challenges of the projects we’re executing. More importantly, we love to share knowledge, nurture skills and encourage you to challenge yourself. Our Digital Project Managers know how to balance multiple projects without missing a beat. They have the unique ability to connect with every member of our team as well as the project leaders at our client companies. They are organized, energetic, positive, consultative, and adaptable.

Responsibilities

• Ability to grasp Arke’s technology, customer applications, internal processes and procedures, and standards of performance is necessary.
• Leading projects to completion, managing scope, budget, schedule, and risks.
• Following and enforcing the established Arke project management processes.
• Managing and creating key project deliverables, including but not limited to: documentation required to manage scope, project financials, project status, and lessons learned.
• Communicating project status with internal and external project stakeholders.
• Coordinating with internal and external resources to ensure project tasks are completed per schedule.
• Supporting efforts to introduce additional project management processes and controls.
• Contributing to business development activities.
• Other functions as required in the performance of Arke’s daily business requirements.

Skills & Requirements

• Bachelor’s Degree or equivalent experience in Computer Science, Information Systems, Business Administration or related field
• Previous experience in a Project Manager role (ideally at a digital agency, creative agency, or studio)
• Direct experience in managing the development of websites or full website redesigns in an agile environment
• Experience in planning and managing strategy, design, production, and development of websites and other marketing materials for digital projects in a fast-paced environment
• Understanding of software development methodologies including waterfall and agile
• Understanding of information architecture, user experience, and web design principles
• Understanding of digital process and digital deliverables (e.g., website, apps, e-mails)
• Knowledge of digital technologies, front-end development, SEO, localization, testing/optimization
• Experience in fostering cross-functional working relationships in medium to large organizations
• Skills in Microsoft Office tools and related project/program management applications to drive best practices
• Experience managing budgets and vendors
• Experience using web-based content management tools

About Arke

Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversions and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We also have a 401k with up to 4% company match, unlimited personal time off, and opportunities for training and mentoring.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Arke is searching for a Senior Digital Business Analyst to join our successful and growing team. As a Business Analyst at Arke, you will need a strong aptitude for relationship management, requirements gathering, and transforming requirements into a consumable format. You’ll also be a leader among the internal team to help drive the project to completion. Technical acumen is a must, including the ability to demo completed features and products.

Prior experience in a digital agency setting, particularly on Martech-focused projects, is essential.

At Arke, we love to share knowledge, nurture skills, and encourage you to challenge yourself. Our Business Analysts are organized, enthusiastic, consultative, adaptable, and deeply engaged.

What You’ll Be Doing for Our Clients

On customer projects…

• Elicit, analyze, specify, and validate the business needs of project sponsors and stakeholders
• Gather customer requirements via workshops, questionnaires, surveys, site visits, workflows, use cases, scenarios, and other methods
• Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team as needed
• Review detailed requirements/user stories with stakeholders to ensure accuracy
• Conduct peer reviews of the business requirements to ensure that specifications are correctly interpreted (e.g., backlog refinement)
• Work with stakeholders and project team to prioritize requirements
• Manage and track the status of requirements throughout the project lifecycle, enforcing and redefining, as necessary
• Communicate changes, enhancements, and modifications of requirements — verbally and in writing — to ensure alignment with project managers, sponsors, and other stakeholders
• Build strong, trusted relationships with client stakeholders and internal team members across all departments

As a member of the Arke BA Team

• Continuously look for ways to further enhance Arke’s methods of requirements-gathering and documentation
• Assist in developing standard templates to write accurate, concise requirements specifications
• Provide guidance and mentorship to junior team members
• Maintain a positive and productive working relationship with stakeholders, peers, and leadership

What We’d Love to See

• 5+ years of web project lifecycle – discovery to design to implementation and release
• 5+ years of MarTech digital agency experience
• 2 – 5 years of previous product management and/or project management experience
• 5+ years of experience with CMSs (experience with any of the following is a plus – Contentstack, Contentful, Optimizely, Sitecore, WordPress Atlas)
• Understanding of web page structure (i.e. header, components, footer)
• Experience with Google Analytics or similar
• Experience with Quality Assurance and testing
• Ability to work within an Agile or Waterfall environment
• Strong user story and requirements writing skills—organized, concise, and easily digestible
• Excel in working in a team-oriented, collaborative environment
• Ability to exercise independent judgment and act on it
• Excellent analytical, mathematical, and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Strong customer service orientation
• Bachelor’s degree from an accredited institution, preferably in Business or Management Information Systems
• Proficiency with Office 365, including Outlook, Teams, Word, Excel, PowerPoint, and Visio (or Miro for diagramming)
• Experience managing project requirements using Jira or Azure DevOps

Who We Are

Arke is a full-service experience design and technology consultancy that believes in providing more – much more. We change the way brands approach digital transformation and create defining moments to better connect brands with their customers. Arke’s core values are the soul of who we are and shape everything we do. We are authentically unique, operate with high standards, and love what we do.

Why Arke?

In addition to a rich benefits package and 401(k) plan with company matching, Arke offers flexible and unlimited PTO, as well as hybrid and remote working options. Not to mention, events to come together for both fun and volunteerism, learning opportunities, and a collaborative team environment. Beyond benefits, our greatest strength is our people, who make Arke a great place to work and grow.

What is a BA at Arke?

The BA role and expectations tend to vary from company to company. At Arke BA’s often find themselves in a leadership role on their projects – they own the act of requirements gathering, documentation and the transformation of those requirements into user stories and tasks – thus knowing every aspect of a project in more detail than most other members of the team. Because of this, they must seamlessly be able to work with clients/product owners, solutions architects, developers, designers, and quality assurance personnel. An Arke BA must be highly organized, self-guided and have a sense of pride and ownership in the work they produce.