The FRM Project Manager works inside our FRM Solutions division, which is a Dynamics CRM product that helps franchisors manage the relationship between the franchisor and franchisee – everything from marketing/sales to onboarding and operations. The product heavily manages the legal and compliance processes at the franchisor.

In Short
As an FRM Project Manager, you will be responsible for documenting client business requirements and managing projects across a handful of implementations, including managing developers, budget, schedule, and status reports. You’ll need a working understanding of the product features and its implementation, strong project management skills such as Agile, and how to document business requirements in written and diagram formats. The key focus of this role is to help our largest enterprise clients further implement and integrate our product into multi-brand enterprises often growing through brand acquisition. You will collaborate closely with our product, support, and implementation teams, and with our clients directly, to create and document client business requirements, build project plans, and manage day-to-day implementation projects. You will work with tools such as Dynamics CRM and Azure DevOps.

What You’ll Be Doing
You will work in a highly motivated environment with team members across product, support, implementation, and client services teams that support clients across many franchise industries – mostly in restaurants and service-based franchises. You will work closely with sales, legal, and operations leads on the client side.

• Manage the implementation of Dynamics CRM solutions leveraging our FRM platform to support the sales and operations aspects of our client’s franchise businesses.
• Work within the dedicated FRM team to align deliverables to project objectives.
• Be a trusted advisor to our client teams, understanding their challenges and providing solutions to their needs and drives operational excellence in their organizations.
• Ability to work closely with our product, support, implementation, and client services teams to combine CRM experience into franchise- and product-centric solutions
• Support clients’ users in day-to-day use of the software.
• Other duties as assigned.

 

What We’d Love to See:

• Exhibit confidence and not be afraid to ask questions to bring clarity, share ideas, and challenge the norm.
• Actively listen to ensure you are seeking to understand before you are understood.
• Exhibit exemplary client service skills, to all people, regardless of level inside or outside the company.
• Written and verbale communication skills should be professional, concise, and effective.
• “Own” your work – take initiative, be proactive, anticipate and complete projects in a comprehensive manner while still remembering the details.
• Don’t just be the student, be the teacher. Exhibit a willingness to learn, willingness to problem solve, and willingness to step in to help others.
• Creativity, capacity, and a conviction to innovate and deliver best-in-class solutions.
• The energy and passion to evangelize our service internally and externally.
• Experience: 5+ years of experience working with Dynamics CRM.

 

Why FRM Solutions?
Our name defines us: “FRM” is an acronym for Franchise Relationship Management, which is precisely what we empower. FRM Solutions is a division of award-winning Arke, an enterprise level, full-service experience design and technology consultancy. Our core values are the soul of who we are and shape everything we do. We are authentically unique, operate with high standards, and love what we do for franchisors.

In addition to a rich benefits package and a 401k plan with company matching, FRM Solutions offers flexible and unlimited PTO, as well as hybrid and remote working options. Not to mention, events to come together for both fun and volunteerism, learning opportunities, and a collaborative team culture.

Arke is searching for a Quality Assurance (QA) Engineer to join our successful and growing team. The key focus of the QA Engineer is to develop a quality of process focused across multiple projects. The QA Engineer will collaborate closely and work in a cross-functional team to deliver digital transformation by using nonconventional thinking to get into the mindset of how product owners and end users view the product.

What You’ll Be Doing

The QA Engineer is responsible for Quality Assurance Testing, User Acceptance Testing, scheduling, coordinating and management of releases across different product categories. These releases can include product feature updates, bug fixes, new feature enhancements, and all other aspects introduced to the product line. This role is also responsible for quality review of various applications and includes creating test plans and strategy, test cases in partnership with developers, business analysts and project managers which are used to shape and verify code and check conformance to business and system requirements. The role relies upon manual testing tools and test automation as a new process within Arke.

What We’d Love to See

• 3+ years quality assurance/manual testing experience on public facing web applications (desktop, tablet and mobile)
• 3+ years of web project experience
• 2+ years of automated testing experience (Cypress or Selenium)
• 2+ years of API testing experience (Swagger, Postman, or automated)
• Previous release management experience
• Ability to work within an Agile or Waterfall environment, including writing or assisting with story creation and acceptance criteria
• Able to exercise independent judgment and act on it
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Bachelor’s degree from an accredited college/university, with a preferred concentration in
• Business, Management Information Systems, or Accounting
• Experience using Office 365, including Outlook, Teams, Word, Excel, PowerPoint, and Visio (or other diagramming tool like Miro)
• Experience managing project requirements/test results within Agile tools (i.e., Jira or Azure DevOps)
  - Preferred experience using test tools, including BrowserStack or LambdaTest
  - Ability to maintain positive and productive working relationships with stakeholders, peers, and leadership

 

It Would be Nice to Have

• Preferred experience with testing on Customer Relationship Management (CRM) and Content Management Systems (CMS) systems both from the user side and admin side
• ADA & WCAG Compliance testing experience
• Proven experience writing automated test scripts for functional and integration testing
• Knowledge of JavaScript, CSS, HTML, Front-end Frameworks (i.e., Next JS and React)

Who We Are
Arke is a full-service experience design and technology consultancy that believes in providing more – much more. We change the way brands approach digital transformation and create defining moments to better connect brands with their customers. Arke’s core values are the soul of who we are and shape everything we do. We are authentically unique, operate with high standards, and love what we do.

Why Arke?
In addition to a rich benefits package and 401(k) plan with company matching, Arke offers flexible and unlimited PTO, as well as hybrid and remote working options. We value planning events to come together for both fun and volunteerism, learning opportunities, and a collaborative team environment.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Arke is searching for a Digital Project Manager to join our successful and growing team. At Arke, we align your skills and goals with the challenges of the projects we’re executing. More importantly, we love to share knowledge, nurture skills and encourage you to challenge yourself. Our Digital Project Managers know how to balance multiple projects without missing a beat. They have the unique ability to connect with every member of our team as well as the project leaders at our client companies. They are organized, energetic, positive, consultative, and adaptable.

Responsibilities

• Ability to grasp Arke’s technology, customer applications, internal processes and procedures, and standards of performance is necessary.
• Leading projects to completion, managing scope, budget, schedule, and risks.
• Following and enforcing the established Arke project management processes.
• Managing and creating key project deliverables, including but not limited to: documentation required to manage scope, project financials, project status, and lessons learned.
• Communicating project status with internal and external project stakeholders.
• Coordinating with internal and external resources to ensure project tasks are completed per schedule.
• Supporting efforts to introduce additional project management processes and controls.
• Contributing to business development activities.
• Other functions as required in the performance of Arke’s daily business requirements.

Skills & Requirements

• Bachelor’s Degree or equivalent experience in Computer Science, Information Systems, Business Administration or related field
• Previous experience in a Project Manager role (ideally at a digital agency, creative agency, or studio)
• Direct experience in managing the development of websites or full website redesigns in an agile environment
• Experience in planning and managing strategy, design, production, and development of websites and other marketing materials for digital projects in a fast-paced environment
• Understanding of software development methodologies including waterfall and agile
• Understanding of information architecture, user experience, and web design principles
• Understanding of digital process and digital deliverables (e.g., website, apps, e-mails)
• Knowledge of digital technologies, front-end development, SEO, localization, testing/optimization
• Experience in fostering cross-functional working relationships in medium to large organizations
• Skills in Microsoft Office tools and related project/program management applications to drive best practices
• Experience managing budgets and vendors
• Experience using web-based content management tools

About Arke

Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversions and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We also have a 401k with up to 4% company match, unlimited personal time off, and opportunities for training and mentoring.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Arke is searching for a Senior Business Analyst to join our successful and growing team. As Business Analyst at Arke, you will need to have a strong aptitude for relationship management, requirements gathering, and the ability to transform requirements into a consumable format. Technical acumen is a must, including the ability to demo solutions and be an internal champion for the delivery organization. Arke’s Business Analysts also owns the release management lifecycle on behalf of support.

At Arke, we love to share knowledge, nurture skills, and encourage you to challenge yourself. Our Business Analysts are organized, enthusiastic, consultative, and adaptable.

Requirements

• 5+ years of analytical experience
• 3+ years of web project experience
• 3+ years of software product management experience
• 3+ years quality assurance/testing experience
• 2 – 5 years of previous release management and/or project management experience
• Preferred experience with Microsoft CRM and Sitecore Content Management System (or other similar CMS)
• Preferred understanding of web page structure (i.e. header, components, footer)
• Ability to work within an Agile or Waterfall environment, including writing or assisting with story creation in Agile
• Able to exercise independent judgment and act on it
• Excellent analytical, mathematical, and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Bachelor’s degree from an accredited college/university, with a preferred concentration in Business, Management Information Systems, or Accounting
• Experience using Office 365, including Outlook, Teams, Word, Excel, PowerPoint, and Visio (or other diagramming tool like Miro)
• Experience managing project requirements using Jira or Axure DevOps

Responsibilities

• Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end-users
• Collaborates with project sponsors to determine project scope and vision
• Clearly identifies project stakeholders and establishes customer classes, as well as their characteristics
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
• Works with stakeholders and project team to prioritize collected requirements
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develops strategies for enhancing or further leveraging these processes
• Assists in conducting research on products to meet agreed-upon requirements and to support purchasing efforts
• Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
• Develops and utilizes standard templates to write requirements specifications accurately and concisely
• Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team
• Develops and conducts peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted
• Assists with the interpretation of customer requirements into feasible options and communicates these back to the business stakeholders
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine, as necessary
• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood
• Provides guidance and/or instruction to junior staff members

About Arke
Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversions and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We also have a 401k with up to 4% company match, unlimited personal time off, and opportunities for training and mentoring.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Arke is seeking a User Experience Architect to join our successful and growing team. The UX Architect will ground our solutions in fundamental experience design principles and create a fluid handoff with creative and development teams leveraging an iterative approach. The UX Architect is responsible for architecting user experiences for a variety of digital initiatives, including responsive and adaptive website design, portals, kiosks, mobile apps, CMS implementations, and eCommerce.

If you have a passion for distilling complex business challenges into simple, easy-to-use, and meaningful experiences, we want to hear from you. Strong written and verbal communication skills are required, as is the ability to work collaboratively with the project team and be comfortable with taking the initiative to push projects forward on your own with the client.

Primary Responsibilities

• Gather user requirements for design specification and translate them into simple, highly usable interfaces and experiences
• Obtain insights and a deep understanding of the users’ needs through research, journey mapping, persona/scenario development, heuristic evaluation, user/client observation, and usability testing
• Establish collaborative working relationships with the creative, technical, and engagement teams
• Develop wireframes, site maps, and rapid prototypes
• Assist in shaping Arke’s offerings and evolving user experience standards
• Support sales by developing solution approaches for RFP responses

Skills

• Bachelor’s degree preferred or equivalent work experience with emphasis in digital-first initiatives
• 3 years of experience leading and/or contributing to information architectures and user interface designs for digital channels
• Experience in using the latest prototyping, wireframing, and design tools (Figma, Sketch, Invision, etc.)
• Knowledgeable of CSS/HTML, responsive design, and native app frameworks
• An understanding of design fundamentals — typography, hierarchy, layout, grid systems, etc. — is a plus.

About Arke

Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversions and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We also have a 401k with up to 4% company match, unlimited personal time off, and opportunities for training and mentoring.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.