In Short
Arke’s Customer and Data Insights Analyst is responsible for designing, building, and delivering analysis key to driving digital experience objectives. The key focus of this role is to design measurement methods, implement those using digital experience analytics tools, and analyzing data from clients’ digital experience, customer, and operations datasets. You will collaborate closely with cross-functional team members to formulate measurement systems specific to defined objectives, inform clients with insights, and work towards a data-informed understanding of a customer’s digital journey. The person in this role is responsible for implementing digital experience analytics tools such as Google Analytics, Fullstory, and ContentSquare.

What You’ll Be Doing
Your cross-functional team of data analytics, design, technology, research, strategy, and client partners supports clients across many industries. On the client side, you will work closely with business, customer experience platform, and channel data leads.

• Design, develop, and deliver analysis leveraging digital experience data to inform decisions and performance of key digital experience initiatives.
• Define and size customer segments based on product offerings, transactions, and channel preferences.
• Align deliverables to project objectives.
• Prioritize analysis deliverables for the agile backlog, in consultation with the project management and leadership.
• Be a trusted advisor to our client teams, understanding their challenges and providing insights in a way that aligns to their needs and drives data adoption in their organizations.
• Work closely with strategy, technology, and design experts to combine insights from analysis into transformative experience solutions.
• Generate a hypothesis, run exploratory analysis, and identify trends to build relevant, optimization-driven insights.
• Perform operational ad-hoc reporting and analysis.
• Other duties as assigned.

 

What We’d Love to See:

• Understanding of web analytics platforms and subsequent data structures including Google Analytics, Fullstory, and ContentSquare.
• Experience in statistical methods and analysis such as regression, clustering, and time series analysis.
• Experience generating visualization with tools such as Power BI and Google Data Studio.
• Ability to maintain positive and productive working relationships with stakeholders, peers, and leadership.
• Excellent written and verbal communication skills that are professional, concise, and effective.
• Taking initiative, being proactive, anticipating and completing projects in a comprehensive manner while still remembering the details.
• Eagerness to learn, inclination to problem solve, and willingness to step in to help others.
• Creative and innovative thinking with the conviction to deliver world-class solutions.
• Energy and passion to evangelize our service internally and externally.
• xperience: 5+ years of experience working with customers’ datasets and Google Analytics is required.

Who We Are
Arke is a full-service experience design and technology consultancy that believes in providing more – much more. We change the way brands approach digital transformation and create defining moments to better connect brands with their customers. Arke’s core values are the soul of who we are and shape everything we do. We are authentically unique, operate with high standards, and love what we do.

Why Arke?
In addition to a rich benefits package and 401(k) plan with company matching, Arke offers flexible and unlimited PTO, as well as hybrid and remote working options. We value planning events to come together for both fun and volunteerism, learning opportunities, and a collaborative team environment.

The FRM Project Manager works inside our FRM Solutions division, which is a Dynamics CRM product that helps franchisors manage the relationship between the franchisor and franchisee – everything from marketing/sales to onboarding and operations. The product heavily manages the legal and compliance processes at the franchisor.

In Short
As an FRM Project Manager, you will be responsible for documenting client business requirements and managing projects across a handful of implementations, including managing developers, budget, schedule, and status reports. You’ll need a working understanding of the product features and its implementation, strong project management skills such as Agile, and how to document business requirements in written and diagram formats. The key focus of this role is to help our largest enterprise clients further implement and integrate our product into multi-brand enterprises often growing through brand acquisition. You will collaborate closely with our product, support, and implementation teams, and with our clients directly, to create and document client business requirements, build project plans, and manage day-to-day implementation projects. You will work with tools such as Dynamics CRM and Azure DevOps.

What You’ll Be Doing
You will work in a highly motivated environment with team members across product, support, implementation, and client services teams that support clients across many franchise industries – mostly in restaurants and service-based franchises. You will work closely with sales, legal, and operations leads on the client side.

• Manage the implementation of Dynamics CRM solutions leveraging our FRM platform to support the sales and operations aspects of our client’s franchise businesses.
• Work within the dedicated FRM team to align deliverables to project objectives.
• Be a trusted advisor to our client teams, understanding their challenges and providing solutions to their needs and drives operational excellence in their organizations.
• Ability to work closely with our product, support, implementation, and client services teams to combine CRM experience into franchise- and product-centric solutions
• Support clients’ users in day-to-day use of the software.
• Other duties as assigned.

 

What We’d Love to See:

• Exhibit confidence and not be afraid to ask questions to bring clarity, share ideas, and challenge the norm.
• Actively listen to ensure you are seeking to understand before you are understood.
• Exhibit exemplary client service skills, to all people, regardless of level inside or outside the company.
• Written and verbale communication skills should be professional, concise, and effective.
• “Own” your work – take initiative, be proactive, anticipate and complete projects in a comprehensive manner while still remembering the details.
• Don’t just be the student, be the teacher. Exhibit a willingness to learn, willingness to problem solve, and willingness to step in to help others.
• Creativity, capacity, and a conviction to innovate and deliver best-in-class solutions.
• The energy and passion to evangelize our service internally and externally.
• Experience: 5+ years of experience working with Dynamics CRM.

 

Why FRM Solutions?
Our name defines us: “FRM” is an acronym for Franchise Relationship Management, which is precisely what we empower. FRM Solutions is a division of award-winning Arke, an enterprise level, full-service experience design and technology consultancy. Our core values are the soul of who we are and shape everything we do. We are authentically unique, operate with high standards, and love what we do for franchisors.

In addition to a rich benefits package and a 401k plan with company matching, FRM Solutions offers flexible and unlimited PTO, as well as hybrid and remote working options. Not to mention, events to come together for both fun and volunteerism, learning opportunities, and a collaborative team culture.

Arke is actively searching for a qualified Senior .NET Developer to join our team. We’re a consultancy, so the ability to transition between requirements, begin new challenges, and work with several teams for a client is necessary. The .NET Developer will contribute to scoping, planning, review, and execution of development projects. Perfection is not required, but constant growth is encouraged.

Responsibilities

• Scope, estimate, plan, code, test, and deliver software
• Work with a full team on end-to-end application/web life cycle of our projects
• Interface with clients and work with other internal disciplines
• Develop and remediate existing code and create new features
• Investigate and develop skills in new technologies

Skills & Requirements

• Experience with
  • .NET Framework, .NET Core and .NET 5 or 6
  • Razor Pages, Blazor, Web API, and other emerging technologies on the .NET Platform
  • Tools such as Resharper, Unit Testing, Docker/Kubernetes, Azure/AWS and DevOps
• Understanding of HTTP, Web API, SOA/Middleware, and related concepts
• Competence with client-side development including TypeScript, jQuery, React (or similar), and Node.js
• Understanding of patterns and practices such as SOLID (at a minimum), DDD, IoC and dependency management, GRASP, Package Principles, or the like
• Experience building large-scale web applications and services
• Ability to self-motivate and self-direct
• Effective communication skills and ability to work as part of a team to meet goals

About Arke

Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversations and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We also have a 401k with up to 4% company match, unlimited personal time off, and opportunities for training and mentoring.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Overview
Arke is searching for a User Interface (UI) Designer to join our successful and growing team. The UI Designer is responsible for the conception, design, and execution of all creative deliverables for client engagements, ensuring they meet desired requirements and adhere to UX best practices.

Bringing hands-on experience across a range of digital mediums, the UI Designer will work collaboratively across multiple disciplines to create beautiful, intuitive, and functional user interfaces that work seamlessly across multiple devices and channels.

Reporting to the Executive Creative Director, the UI Designer plays a critical role in executing visual design from concept to final hand-off of all assets and ensuring timelines, budgets and client goals are successfully being addressed.

Primary Responsibilities

• Maintain a high-level of proficiency in creative expertise / capabilities
• Translate understanding of requirements into innovative and implementable concepts
• Deliver high-standard design solutions on time and within defined budgets
• Work on client engagements independently or as part of a larger design team
• Participate in/lead internal and client presentations throughout the design process, distilling client and team feedback into actionable revisions that result in client approval
• Develop large-scale design systems for use as templates or design language
• Facilitate collaboration between design, user experience, copywriting / content, and technology
• Assist the creative/UX teams in developing standards for quality and innovation

Skills

• 4+ years of professional design experience delivering innovative digital solutions
• Proficient in using the latest design tools (Sketch, InVision, Photoshop, XD, etc.)
• Knowledgeable of designing components and templates for CMS and commerce platforms
• Strong conceptual thinking capabilities
• Experience working and collaborating on cross-functional teams
• Demonstrated ability to translate business and user requirements into creative solutions
• Ability to work with diverse client requirements
• Bachelor’s Degree or equivalent industry experience required

About Arke

Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversions and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We also have a 401k with up to 4% company match, unlimited personal time off, and opportunities for training and mentoring.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Arke is searching for a Digital Project Manager to join our successful and growing team. At Arke, we align your skills and goals with the challenges of the projects we’re executing. More importantly, we love to share knowledge, nurture skills and encourage you to challenge yourself. Our Digital Project Managers know how to balance multiple projects without missing a beat. They have the unique ability to connect with every member of our team as well as the project leaders at our client companies. They are organized, energetic, positive, consultative, and adaptable.

Responsibilities

• Ability to grasp Arke’s technology, customer applications, internal processes and procedures, and standards of performance is necessary.
• Leading projects to completion, managing scope, budget, schedule, and risks.
• Following and enforcing the established Arke project management processes.
• Managing and creating key project deliverables, including but not limited to: documentation required to manage scope, project financials, project status, and lessons learned.
• Communicating project status with internal and external project stakeholders.
• Coordinating with internal and external resources to ensure project tasks are completed per schedule.
• Supporting efforts to introduce additional project management processes and controls.
• Contributing to business development activities.
• Other functions as required in the performance of Arke’s daily business requirements.

Skills & Requirements

• Bachelor’s Degree or equivalent experience in Computer Science, Information Systems, Business Administration or related field
• Previous experience in a Project Manager role (ideally at a digital agency, creative agency, or studio)
• Direct experience in managing the development of websites or full website redesigns in an agile environment
• Experience in planning and managing strategy, design, production, and development of websites and other marketing materials for digital projects in a fast-paced environment
• Understanding of software development methodologies including waterfall and agile
• Understanding of information architecture, user experience, and web design principles
• Understanding of digital process and digital deliverables (e.g., website, apps, e-mails)
• Knowledge of digital technologies, front-end development, SEO, localization, testing/optimization
• Experience in fostering cross-functional working relationships in medium to large organizations
• Skills in Microsoft Office tools and related project/program management applications to drive best practices
• Experience managing budgets and vendors
• Experience using web-based content management tools

About Arke

Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversions and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We also have a 401k with up to 4% company match, unlimited personal time off, and opportunities for training and mentoring.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

ARKE is actively searching for a qualified Sitecore Architect to join our team. We’re a consultancy, so the ability to transition between requirements, begin new challenges, and work with several developer teams for a client is necessary. The Sitecore Architect will design, architect, develop, and implement custom Sitecore projects. A proven history in architecting, configuring, and administering Sitecore installations of all sizes is a must.

---

In this role, your primary responsibilities include:

• Ensure proper overall technical design of solution/feature
• Assist in creation and maintenance of project plan and/or backlog
• Lead client-facing discussions regarding best practices and use of Sitecore and/or other MarTech platforms as required
• Provide deep domain knowledge of Sitecore
• Contribute to Arke’s internal IP
• Provide thought leadership at Arke
• Promote Arke within the MarTech community

Skills/Requirements:

• At least three (3) years of experience with Sitecore
• More than five (5) years of development experience using Microsoft.NET 4.5 or later, C#, ASP.NET/MVC
• Led at least two large-scale Sitecore implementations taking advantage of advanced facets of the platform such as SolrCloud, xDB, SXA, JSS
• Experience implementing and supporting Sitecore in a load-balanced or cloud environment
• Experience integrating web applications with 3rd party and legacy applications
• Effective verbal and written communication
• Bachelor’s Degree or equivalent experience in Computer Science, Information Systems, Business Administration, or related field

No Recruiters Please

About Arke

Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversions and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We also have a 401k with up to 4% company match, unlimited personal time off, and opportunities for training and mentoring.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Arke is searching for a Senior Business Analyst to join our successful and growing team. As Business Analyst at Arke, you will need to have a strong aptitude for relationship management, requirements gathering, and the ability to transform requirements into a consumable format. Technical acumen is a must, including the ability to demo solutions and be an internal champion for the delivery organization. Arke’s Business Analysts also owns the release management lifecycle on behalf of support.

At Arke, we love to share knowledge, nurture skills, and encourage you to challenge yourself. Our Business Analysts are organized, enthusiastic, consultative, and adaptable.

Requirements

• 5+ years of analytical experience
• 3+ years of web project experience
• 3+ years of software product management experience
• 3+ years quality assurance/testing experience
• 2 – 5 years of previous release management and/or project management experience
• Preferred experience with Microsoft CRM and Sitecore Content Management System (or other similar CMS)
• Preferred understanding of web page structure (i.e. header, components, footer)
• Ability to work within an Agile or Waterfall environment, including writing or assisting with story creation in Agile
• Able to exercise independent judgment and act on it
• Excellent analytical, mathematical, and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Bachelor’s degree from an accredited college/university, with a preferred concentration in Business, Management Information Systems, or Accounting
• Experience using Office 365, including Outlook, Teams, Word, Excel, PowerPoint, and Visio (or other diagramming tool like Miro)
• Experience managing project requirements using Jira or Axure DevOps

Responsibilities

• Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end-users
• Collaborates with project sponsors to determine project scope and vision
• Clearly identifies project stakeholders and establishes customer classes, as well as their characteristics
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
• Works with stakeholders and project team to prioritize collected requirements
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develops strategies for enhancing or further leveraging these processes
• Assists in conducting research on products to meet agreed-upon requirements and to support purchasing efforts
• Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
• Develops and utilizes standard templates to write requirements specifications accurately and concisely
• Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team
• Develops and conducts peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted
• Assists with the interpretation of customer requirements into feasible options and communicates these back to the business stakeholders
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine, as necessary
• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood
• Provides guidance and/or instruction to junior staff members

About Arke
Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversions and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We also have a 401k with up to 4% company match, unlimited personal time off, and opportunities for training and mentoring.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Arke is actively searching for a qualified front-end developer to join our team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications.

If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design. Ultimately, you should be able to create a functional and attractive digital environment for our company, ensuring a great user experience.

In this role, your responsibilities include:

• Collaborate with team members and our clients to produce the best solution given a set of technical and business requirements
• Employ modern development standards and practices with today’s tools and frameworks to develop software applications that surprise and delight
• Contribute to the production of client deliverables such as detailed design documentation, test plans, and well-documented code
• Foster trusted partnerships with coworkers and clients
• Produce working prototypes that explore new approaches to UI design and delight customers
• Develop tested and documented JavaScript, HTML, and CSS(SASS/LESS)
• Create high-performance applications for mobile and desktop with cross-browser compatible
• Maintain a high fidelity to branding requirements
• Ensure that the integrity of design and user experience standards are held throughout development

Qualifications:

• Proven work experience as a Front-end developer
• Hands-on experience with markup languages
• Experience with HTML, CSS, and JavaScript; TypeScript preferred
• Experience with React, Vue, Angular, or other front-end frameworks
• Good understanding of Git
• Familiarity with browser testing and debugging
• In-depth understanding of the entire web development process (design, development, and deployment)
• Understanding of layout aesthetics
• Knowledge of SEO principles
• Familiarity with software like Adobe Suite, Photoshop, and content management systems
• An ability to perform well in a fast-paced environment
• Excellent analytical and multitasking skills
• Effective verbal and written communication skills
• Bachelor’s Degree or equivalent experience in Computer Science, Information Systems, Business Administration or related field

No Recruiters Please

About Arke

Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversions and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We also have a 401k with up to 4% company match, unlimited personal time off, and opportunities for training and mentoring.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Arke is seeking a User Experience Architect to join our successful and growing team. The UX Architect will ground our solutions in fundamental experience design principles and create a fluid handoff with creative and development teams leveraging an iterative approach. The UX Architect is responsible for architecting user experiences for a variety of digital initiatives, including responsive and adaptive website design, portals, kiosks, mobile apps, CMS implementations, and eCommerce.

If you have a passion for distilling complex business challenges into simple, easy-to-use, and meaningful experiences, we want to hear from you. Strong written and verbal communication skills are required, as is the ability to work collaboratively with the project team and be comfortable with taking the initiative to push projects forward on your own with the client.

Primary Responsibilities

• Gather user requirements for design specification and translate them into simple, highly usable interfaces and experiences
• Obtain insights and a deep understanding of the users’ needs through research, journey mapping, persona/scenario development, heuristic evaluation, user/client observation, and usability testing
• Establish collaborative working relationships with the creative, technical, and engagement teams
• Develop wireframes, site maps, and rapid prototypes
• Assist in shaping Arke’s offerings and evolving user experience standards
• Support sales by developing solution approaches for RFP responses

Skills

• Bachelor’s degree preferred or equivalent work experience with emphasis in digital-first initiatives
• 3 years of experience leading and/or contributing to information architectures and user interface designs for digital channels
• Experience in using the latest prototyping, wireframing, and design tools (Figma, Sketch, Invision, etc.)
• Knowledgeable of CSS/HTML, responsive design, and native app frameworks
• An understanding of design fundamentals — typography, hierarchy, layout, grid systems, etc. — is a plus.

About Arke

Arke is a full-service experience design and technology consultancy that delivers connected, optimized digital solutions that drive conversions and exponential growth. Our core values are the soul of Arke and shape everything we do. We create a vibrant culture for extraordinary people and operate with high standards while creating value for our clients and stakeholders.

Arke offers a rich benefits package, including health, dental, vision, life, disability insurances, and more. We also have a 401k with up to 4% company match, unlimited personal time off, and opportunities for training and mentoring.

Applicants must be currently authorized to work in the United States for any employer.

Arke believes in equal opportunity employment practices. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.